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Terms of Service

Effective Date: January 1, 2025

Welcome to Sluice. These Terms of Service ("Terms") govern your access to and use of the Sluice platform, website, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Sluice is a continuous integration and continuous deployment (CI/CD) platform designed for Kubernetes environments. The Service enables you to:

  • Create and manage deployment pipelines
  • Build container images from source code
  • Deploy applications to Kubernetes clusters
  • Integrate with version control systems such as GitHub
  • Monitor build and deployment status
  • Manage approvals and workflow automation

The Service is provided as a hosted software-as-a-service (SaaS) platform. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

3. Account Terms

3.1 Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

  • Use strong, unique passwords for your account
  • Keep your credentials confidential and not share them with third parties
  • Immediately notify us of any unauthorized access or security breach
  • Be responsible for any actions taken through your account

3.3 Account Requirements

You must be at least 16 years old to use the Service. If you are under 18, you represent that you have your parent or guardian's permission to use the Service.

4. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights, including intellectual property rights
  • Build, deploy, or distribute malicious software, viruses, ransomware, or other harmful code
  • Conduct cryptocurrency mining, distributed computing projects, or other resource-intensive activities unrelated to your legitimate CI/CD workflows
  • Attempt to gain unauthorized access to the Service, other accounts, or computer systems
  • Interfere with or disrupt the integrity or performance of the Service
  • Transmit spam, phishing attempts, or other unsolicited communications
  • Store, transmit, or process data that you do not have the right to use or that violates any law or regulation
  • Circumvent any security measures or usage limits of the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or provide access to the Service to third parties without authorization

We reserve the right to investigate violations of these Terms and may suspend or terminate your access to the Service at our sole discretion.

5. Intellectual Property

5.1 Your Content

You retain all ownership rights to the source code, artifacts, configurations, and other content you submit to or process through the Service ("Your Content"). Sluice does not claim any ownership interest in Your Content.

By using the Service, you grant Sluice a limited, non-exclusive license to access, process, and transmit Your Content solely to provide the Service to you. This license terminates when you delete Your Content or close your account.

5.2 Our Intellectual Property

The Service, including its design, features, documentation, and underlying technology, is owned by Sluice and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.

6. Payment Terms

6.1 Subscription Plans

The Service is offered under various subscription plans as described on our Pricing page. By subscribing to a paid plan, you agree to pay the applicable fees.

6.2 Billing

Fees are billed in advance on a monthly or annual basis, depending on your selected billing cycle. Payment is processed through our third-party payment processor, Stripe. You authorize us to charge your payment method for the fees due.

6.3 Refunds

Fees are generally non-refundable except as required by law or as explicitly stated in these Terms. If you downgrade or cancel your subscription, you will retain access to the paid features until the end of your current billing period.

6.4 Overdue Payments

If payment fails, we will notify you and provide a grace period to update your payment information. If payment is not received within the grace period, we may suspend or terminate your access to paid features.

6.5 Taxes

Fees are exclusive of taxes unless otherwise stated. You are responsible for paying any applicable taxes, including sales tax, VAT, or GST.

7. Service Availability

7.1 No Uptime Guarantee

The Service is currently in active development. While we strive to maintain high availability, we do not guarantee any specific uptime percentage or service level agreement (SLA) at this time. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control.

7.2 Maintenance

We may perform scheduled maintenance on the Service. When possible, we will provide advance notice of planned maintenance that may affect availability.

8. Data Handling

8.1 Data Retention

We retain different categories of data for different periods:

  • Build Artifacts: Retained for 1 day after creation, then automatically deleted
  • Build Logs: Retained for 30 days after creation
  • Audit Logs: Retained for 30 days
  • Account Data: Retained until you delete your account or request deletion

8.2 Data Security

We implement industry-standard security measures to protect your data, including encryption of sensitive data at rest using AES-256-GCM, encryption in transit using TLS, and logical separation of tenant data through row-level security.

8.3 Data Processing

Our processing of personal data is described in our Privacy Policy. For enterprise customers requiring a Data Processing Agreement (DPA), please contact us at [email protected].

9. Customer Responsibilities

9.1 Your Configurations

You are responsible for the pipeline configurations, scripts, and commands you create and execute through the Service. This includes ensuring that your configurations do not inadvertently expose sensitive information in build logs or outputs.

9.2 Secrets Management

While we provide encrypted storage for secrets such as API keys and access tokens, you are responsible for:

  • Not hardcoding secrets in your source code or pipeline configurations
  • Using our secrets management features appropriately
  • Reviewing build logs to ensure secrets are not accidentally exposed
  • Rotating credentials that may have been compromised

9.3 Third-Party Integrations

When you connect the Service to third-party platforms (such as GitHub or container registries), you are responsible for complying with those platforms' terms of service and ensuring you have appropriate authorization to perform the actions requested.

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY DEFECTS WILL BE CORRECTED OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SLUICE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or data corruption
  • Cost of procurement of substitute services
  • Business interruption or deployment failures
  • Any damages arising from unauthorized access to or alteration of your data

REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF SLUICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SLUICE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO SLUICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

10.4 Basis of the Bargain

THE LIMITATIONS OF LIABILITY IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. SLUICE WOULD NOT BE ABLE TO PROVIDE THE SERVICE ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sluice, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Service
  • Your Content or the content you process through the Service
  • Your violation of these Terms
  • Your violation of any applicable laws or third-party rights
  • Any deployments or actions performed through your account

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in the Service. Upon termination, your right to use the Service will immediately cease.

12.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Reasons for termination may include, but are not limited to:

  • Violation of these Terms or our Acceptable Use Policy
  • Non-payment of fees
  • Requests by law enforcement or government agencies
  • Discontinuation or material modification of the Service
  • Unexpected technical or security issues

12.3 Effect of Termination

Upon termination:

  • Your access to the Service will be disabled
  • Your Content will be deleted within 30 days, unless we are required by law to retain it
  • Any outstanding fees will become immediately due
  • Provisions of these Terms that by their nature should survive termination will survive, including intellectual property rights, limitation of liability, indemnification, and dispute resolution

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in English and held in Delaware or remotely via video conference. The arbitrator's decision shall be final and binding.

13.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree to the revised Terms, you must stop using the Service and may terminate your account.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Sluice regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Sluice
Email: [email protected]